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e-Trains regards customer privacy as an important part of our relationship with our customers. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy policy.

We may collect the following information from you:

  • Name and contact details.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to surveys and/or offers.

Use of Collected Personal Information

We require this information to understand your needs and provide you with a better service, as well as for the following reasons:

  • Provide you with our products and services.
  • Internal record keeping and having a means for contacting you when necessary.
  • We may periodically send promotional emails about new products; special offers or other information, which we think would be of interest to you.
  • Any information collected by e-Trains is collected via correspondence from you or your company. Correspondence is recorded in order to provide service references and to assist in our staff development. You maintain the right to unsubscribe from our emails or request to remove your customer details if you no longer require our services. We will not sell or lease your personal information to third parties.

If you believe that any of the information we are holding on you is incorrect, or has not been updated, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Purchase Orders

If you purchase a product or service from us, we may request certain personal information from you. You may be required to provide contact details (such as name, email, contact number, and postal address) and financial information (such as credit card number, expiration date, and CCV/CVC).

We will only use this information for billing purposes and to fulfil your order. If we have trouble processing or finalising an order, we will use the contact details provided to notify you.

Security and Storage of Collected Personal Information

The security of your personal information is important to us. We are committed to ensuring this security through suitable physical, electronic and managerial procedures in order to safeguard all personal information we collect online. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using Secure Sockets Layer (SSL) technology. When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Our use of Cookies

Cookies are small files which are stored on a user’s hard drive if permission is granted. They are designed to hold a modest amount of data specific to a particular client, which can be accessed by either the web server or client computer. Cookies help analyse web traffic, and lets you know when you visit a particular site. Cookies allow web applications to respond to the user as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and allows us to improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Please refer to your web browser on how to change Cookie Permissions.

Use of Third Parties

e-Trains may, at its discretion, use other third parties to provide essential services on our site, or for our business processes. We may share your details only when necessary for the third party to provide that service. These third parties are prohibited from using your personal information for any other purpose.

e-Trains will not share any personal information with third parties for any unknown or unrelated use.

Links to External Websites

Any link used on the e-Trains website that directs to external entities are not covered within this privacy policy. The terms and conditions set out in this privacy policy only cover the domain name of www.etrains.com.au

Legal Disclosure of your Personal Information
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other content areas we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances (if any). We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.